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If for any reason you are not completely satisfied with your frames, please  contact us AT (Eyeframesdirect gmail.com). You may be entitled to a refund, but  you must return the product within 14 days of receipt. Return or exchange items  must be in brand new condition and in their original packaging. We are not  responsible for any lost or undelivered packages.

The buyer is responsible for all return shipping charges and we suggest  that you mail this item with some sort of delivery confirmation. We cannot  issue refunds until the item has been physically received. The book must be  received in the same condition as when it was shipped.

When your item is received we will notify you  via email and request that a refund be applied to your PayPal account. A $6.99  Shipping fee will be deducted from the purchase price. Shortly after we request  the refund you should receive a confirmation from PayPal advising you of the  refund to your account. 

If we can be of further assistance or if you  have any questions do not hesitate to contact us.